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Frequently Asked Questions

 

Olympia

 

Ticketing

  • I would like to book a box for a show at The Olympia Theatre, is this possible?

    It is not possible to buy tickets for the boxes at The Olympia Theatre, they are for the use of the guests of the artists, promoter & crew only.

  • I'd like to find out more about your seating plan, where can I find further info?

    You can find all info about our layout for fully seating and partially standing shows in the Seating Plan section of our website here.

  • If I call into Ticketmaster @ The Olympia Box Office to buy tickets, will I have to pay any additional charges?

    There are no service charges when you book in person at the Ticketmaster outlet in The Olympia Box Office at 73 Dame Street, Dublin 2.  You can pay by cash or card over the counter, the cost of the ticket is all you will need to pay.

    Please note, The Olympia Box Office cannot take bookings over the phone, walk up counter sales only. You can find all details on our box office here.

  • What is a Ticketmaster booking fee and what is a Ticketmaster service charge?

    We rent out the theatre to various promoters who put on their shows here, they look after all aspects of production including ticketing. Ticketmaster Ireland are the ticket agents for all shows at The Olympia.

    The quoted price of a ticket at The Olympia already includes the booking fee, which is a percentage that Ticketmaster take off the promoter (for example MCD) for each ticket.

    In order to run their operations, Ticketmaster charge customers a Service Charge which is applicable after the ticket price. This occurs when you book on phone, or online, or via most outlets. You can find a description below of what this charge consists of, which is downloaded from Ticketmaster's website.

    Please note, the Ticketmaster box office at The Olympia Theatre do not charge a Service Charge to book tickets over the counter (we cannot take bookings over the phone), so if you would like to buy the tickets for exact prices above please feel free to drop into our Box Office at 72 Dame Street and we can look after you there. You can find details on our Box Office here.

    Taken from Ticketmaster website:

    What is a Service Charge

    A service charge is the cost applied when you make a booking through an agent, be it online, over the phone or in an outlet.

    Why are these charges levied?

    The charges pay for our credit/debit card processing services, merchant fees, distribution network, the installation and maintenance of computer hardware and software, telephone lines, labour and all other costs associated with the ticket transaction.

    Service Charges are also shared with ticket outlets that use our equipment to make tickets available locally.

    If we incur ticket delivery costs, these will be included in the Service Charge. Examples include postage and packaging, or the support of newer delivery methods such as ticketFast, where scanning hardware is required at participating venues.

    How much is the service charge?

    As an authorised ticket agent, we negotiate our charges with venue operators, promoters and others based on costs involved in both their presentation of the event and our services with respect to the ticketing of their events. The actual amount is determined by agreement with the venue or promoter for each event. The maximum service charge is currently €6.10.

    In accordance with the Society of Ticket Agents and Retailers (STAR) by whom we are regulated, we will always clearly identify the face value of all tickets and any additional convenience or handling charge before proceeding with the transaction. This carefully scripted information is in place to ensure every customer knows exactly how the total price is constructed and consequently and gives them a choice to continue or decline.

  • What is The Olympia Restoration Levy?

    The fees for events at The Olympia include a €1.00 restoration levy. The restoration levy allows The Olympia Theatre to invest in maintaining and enhancing the theatre to ensure that it continues to consistently deliver the highest quality experience for theatre goers, actors, performers & producers. We have already beautifully renovated our 4 bars, installed brand new luxury seats in the Stalls, and there are alot more works & plans currently underway. We appreciate your ongoing support for The Olympia.

  • When is the Olympia Box Office open?

    The opening hours vary every week depending on what shows are on. You can find all details on our box office here, including approximate opening hours.

Location & Nearby Facilities

Show Information

  • Can I use a camera during a show at The Olympia?

    Please note, cameras are not permitted to be used during fully seated theatre plays or comedy shows.

    With regards to photography at the venue for standing concerts/gigs, while technically we do have a No Photography or Video Cameras rule in The Olympia and listed on the Ticketmaster tickets, we understand that fans might want a keepsake of a concert.

    Usually smaller cameras & camera phones are allowed to be used at gigs if the artists are happy with that, however professional / SLR cameras are not allowed. If you were looking to use a professional/semi-professional camera to take photographs of the band, you would need to have been granted a photo pass by the band or promoter of the show.

    It really is up to the discretion of the artists, management & promoter as to whether a camera is being used without causing a distraction. If a patron is approached by our staff or a member of the touring company, and asked to stop taking photos, then this would need to be respected.

  • How can I find out what time I should arrive, and show times?

    We keep our website updated with show time information as soon as we get it from the show promoters, so check out the event listing on www.olympia.ie. Your tickets should also give the show time and sometimes doors opening time. As a general rule:

    Standing shows approximate times
    Doors open - 7pm
    Support act - 8pm
    Main act - 9pm

    Seated theatre shows approximate times
    Doors open - 7pm
    Show starts - 8pm
    With a 20 minute interval

    *Please note these are approximate times and are not guaranteed. The majority of our shows are at these times, but not all of them. Matinee times vary.

    If you want to be sure of final times on the day of the show, check out the specific event page on our website where we try to always list the times as soon as we get them from the production crew. You could also call the Olympia Theatre Box Office on 01 679 3323 (dial 1).

  • How can I get a wristband into the front pit area for a standing show?

    For standing shows, we have an area in the Stalls level in front of the stage called the pit, it is a sectioned off space at the front of the auditorium which gives a great view of the artists.

    For more standing concerts, wristbands/pit passes are usually allocated to a limited number of Stalls standing ticketholders on a first come serve basis on the night of the show. We would recommend to be in with a chance to get a wristband that you arrive early on the night around doors opening time (usually 7pm), as those who are first into the Stalls standing area when the doors open could get lucky and be given a wristband. Please note however, we cannot guarantee you will be given a wristband.

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